(301) 738-0015
Montgomery County Chamber of Commerce | Rockville, MD
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    • Testimonials
    • Leadership >
      • Board of Directors
      • GovConNet Council
      • Advisory Board
    • Our Team
    • Partnerships >
      • Business Coalition
      • Community Partners
      • Internship Pledge
    • Year in Review
  • Membership
    • Why Join
    • Member Directory
    • Join MCCC
    • Renew Membership
    • Refer A Member
  • Events
    • Calendar
    • Annual Legislative Reception
    • Business Awards
    • NOAA Industry Day
    • Annual Dinner
    • Public Safety Awards
    • Sponsoring Events >
      • Morning Mixer Sponsorship
  • Advocacy
    • 2022 Legislative Reception
    • Advocacy Wins
    • Policy Positions >
      • Federal Advocacy >
        • 2019-2022 Federal Legislation
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      • Industry Day Events
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      • 2019 Pathway To Growth Procurement Conference >
        • Conference Agenda
        • Sponsorship Opportunities
        • Hotels
  • Foundation
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    • Veteran Institute for Procurement
    • Green Business Certification
    • Public Safety Scholarship Fund
    • VIP Golf Tournament
  • News
    • MCCC In the News
    • Coronavirus >
      • MCCC Gives Back
    • Guest Speakers
    • Blog
    • MCCC On Demand
  • Contact Us
    • Ask an Expert
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    • Inclement Weather
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What's Happening at MCCC

MCCC Business EXCELerator Recap - Feb 2, 2017. “Exceptional Customer Service”

2/2/2017

 
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​Larry Gross, MCCC Small Business Co-Chair introduced Pete Strickland who is the Coach  & Founder of Strickly Speaking. Pete has coached basketball for 31 years, spanning the professional, collegiate and high school ranks. He has mentored, tutored and been a positive example to countless student-athletes, their families, their friends and their associates. He demonstrated how an effective coach continually provides customer service as a leader and provided these valuable tips: listen before you speak, remember names, arrive early to meetings, step back and observe, and make promises you can keep. Most importantly, demonstrate that you are vested in their success, not your own.
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​Kwesi Rogers, MCCC GovConNet Co-Chair introduced Richard J. Martin, Vice President, Health IT Programs, National Government Services, Inc. Rich is a successful IT Services Executive who balances strategy, business development and delivers excellence to drive sustained growth.  He demonstrated that “good work gets more work” and provided guidance on ways to achieve success as a government contractor. Building trust within the contractor team and with the government program manager is critical. Government contractors must assume the mission of their customers and partner with them to be good stewards of the public dollar. It is essential to consistently provide delivery excellence and customer service, even as the customer mission evolves. He stressed the importance of formalizing processes and systems to become data driven in managing project performance.

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51 Monroe Street, Suite 1800, Rockville, MD 20850
P 301-738-0015   /   F 301-738-8792
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Chamber: 501(c)6 
Foundation: 501(c)3
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