 On March 31, 2017, the Montgomery County Chamber of Commerce (MCCC) assembled over 1,100 business, government, and public safety leaders at the 43rd Annual MCCC Public Safety Awards Luncheon to thank the brave men and women who protect our community 24/7.
 Neil Simons of Arthur J. Gallagher & Co. introduced Tom Cates President & Chairman, The Brookside Group, Inc. He presented valuable ways “being remarkable – remarked on” impacts revenue. Important lessons are to construct positive and meaningful “1 on 1” relationships with customers to retain their business. In a competitive marketplace, awareness of the customer’s world is critical. Another key is to position yourself as a trusted advisor who delivers integrity, competency, recognition, proactivity, savvy and chemistry.
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